Shipping Policy
📦 Shipping Policy
🌍 Shipping Area
We offer international shipping to most countries and regions worldwide. If your shipping address is in a remote location or a special delivery zone, please contact us in advance to confirm delivery availability and any possible additional charges.
⏱️ Processing Time
- After placing your order, we will contact you within 24 hours to confirm your order details and shipping address. During this time, you may update or cancel your order.
- Once confirmed, we will begin making your item.
- For regular jewelry, bags, and wallets, this process usually takes 3-5 days.
- For handmade or custom orders, production may take 7-10 days.
- Please note: Our Vegetable Tanned Leather gradually changes color over time due to exposure to air and sunlight. To ensure you receive your item in its original condition, production starts only after your order is confirmed.
🚚 Shipping Methods & Estimated Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| DHL Express | 5-8 business days | Based on weight & destination |
| Post Parcel | 10-14 business days | See rates below |
Post Parcel Shipping Rates
- Jewelry/Accessories (0.1-0.3 kg): $6
- Wallets (0.3-0.5 kg): $10
- Bags (0.5-1.0 kg): $15
📦 Shipment Tracking
All orders are shipped with full tracking. Once your package is shipped, we will email you the tracking number and tracking link. If there are any important updates (such as customs delays), we will notify you immediately by email so you can stay informed.
📋 Important Shipping Notes
- Shipping Address: To ensure smooth delivery, we recommend providing your work address, as you are more likely to be available during working hours.
- Order Changes & Cancellations: Once your package has been shipped, you will no longer be able to change or cancel your order.
- Package Inspection: Please check the package immediately upon receipt. If any items are damaged during transit, contact us right away — we will work with the carrier to resolve the issue.
- Package Opening: Please open the package carefully. We are not responsible for product damage caused by mishandling when opening the package.
- Customs Declaration: To comply with shipping regulations, the value of the goods will be legally declared.
-
Customs Duties & Import Taxes:
- Customs policies vary by country and may change without notice.
- Your package may be held at customs and could incur additional fees.
- All customs duties and import taxes are the responsibility of the buyer.
- We will assist by notifying you of any customs issues so we can work together to resolve them quickly.
- Force Majeure: In case of natural disasters (earthquakes, extreme weather, etc.) or other uncontrollable events, the carrier may suspend services. We are not responsible for any resulting delays or losses.
❓ Need Help?
If you have any questions regarding shipping, feel free to contact us anytime — we are always happy to assist!
Our Email: igemstonejewelry@gmail.com
Our Address:14-2-401,Laianli,Hongxing Road,Hedong District,Tianjin,China ( Zipcode: 300161)
Our Phone Number: 8613502007630